Question 1

What about the Shipping Policy ?

Accepted Answer

Prime Lux  Party Rental is one of the largest and finest party rental equipment facilities . Our inventory includes large party tents , banquet furniture, wedding accessories, restaurant equipment and much more. We serve CT, all areas of Long Island ( including the Hamptons), NYC and Westchester , New Jersey, Massachusetts, Rode Island.

Question 2

How soon do I have to place my order?

Accepted Answer

The sooner the better. For Tents and large scale events you should be thinking of  months in advance or even earlier.

Question 3

Is there a delivery charge?

Accepted Answer

Delivery charge is based on where you are located, the size of your order and the time in which you place an order.

Question 4

When do you deliver?

Accepted Answer

We usually make deliveries on the day of function, a day before base on availability/ request, all rentals are for 24hrs. Some venues require same day pick up after hours, this will incur an additional service fee. Please have all orders ready for pick -up the day after your event. Please know during high volume seasons we may have to deliver a few days prior to your event and pick up a few days after. This will be discussed and documented on your order.

Question 5

Can you deliver without me being there?

Accepted Answer

Yes, provided that we can leave equipment in a garage or a covered porch and you have already signed and faxed back a rental agreement to our office.

Question 6

What is your cancellation charge?

Accepted Answer

If cancellation occurs 60-days prior to your event, You will get a full refund. Less then 30-days, there is a 50% cancellation fee. All orders cancelled within 72-hours of day of delivery will be subject to a 80% cancellation fee. On the day of event, or once your rentals have been loaded in vehicle, or delivered to your party location and then you cancel, the full rental would apply.

Question 7

Do you set up the tables and chairs?

Accepted Answer

No we do not set up or break down. if this service is needed it can be arranged for an additional fee which will be added and noted on invoice.

Question 8

Do I have to wash the linen?

Accepted Answer

No. Just shake it out to remove any debris. Linens returned wet will mildew and will be subject to loss of deposit and/or payment to replace damaged linen.

Question 9

Do I have to wash the dishware, glassware, flatware?

Accepted Answer

No, but rinsing and /or scraping them free of food and debris is required. Cleaning charges will apply if the items are not returned in reasonably sanitary condition.

Question 10

I’ve got a price from a competitor and its lower, will you match it?

Accepted Answer

We will, if it is reasonable. Usually this applies to large scale, but we will certainly review your order based on the details of what you need and the time of year.

Question 11

Do you have a showroom?

Accepted Answer

Yes you are welcome to our showroom. Please call our office for an appointment  (203) 633-4744  We are Located at:
 Prime Lux Events & Party Rental
1227 Maint St.
Brideport, CT 06604  Primelux Events Show Room and Workspace 56 Quarry rd  Trumbull Ct 06611

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